Order Processing Time

Once we receive your order, we will process it within 1-2 business days (Excluding pre-sale items).

Shipping Coverage

We ship worldwide. If there are any undeliverable orders, we will notify you promptly and issue a refund. If you encounter any issues with your order, please contact our customer support team (contactus@chocolin.shop), and we will assist you as soon as possible.

Shipping fee

The shipping fee will vary based on your total order amount. When your order exceeds $45, you will enjoy free shipping.

The shipping fees are as follows: for orders ranging from $0 to $20, the flat shipping fee is $10; for orders between $20 and $45, the fee is $6; and for orders of $45 and above, shipping is free.

 

Shipping Time

The average delivery time for the North America route is 7-15 business days.

 

90-Day Refund Guarantee

Products can be exchanged or refunded as long as arrangements are made via email within 90 days of receiving the item. Please return the product in its original packaging and unused condition. If the return is due to our error, the exchange or refund will be free of charge; otherwise, shipping costs will be incurred.